Satyam started its dedicated Telecom Practice in the early 90s. Over the years, the Practice has evolved into one of the leading players in India, providing Telecom Solutions.

In the last two years alone, Satyam has seen major successes. We have established a strong standard in billing solutions that is accepted and utilized globally in GSM, GPRS and coexisting GSM/GPRS networks. We have pioneered in extending our services extensively in the Systems Integration space.

Our vast experience in providing end-to-end solutions to the Telecom industry has helped us to successfully map our competency, skills and expertise to the areas of Telecom Infrastructure, Media & Entertainment and Semiconductors (TIMES).

Satyam has proven expertise in designing solutions for wireless, wireline, ISP, and broadband content providers across the world. Our Telecom service offerings include a wide range of solutions that encompass strategic business and technology consultancy, systems integration for enterprises, operations, and business and network support systems.

By functioning as the consulting arm of our customers in the Telecom space, we add value to their business, helping them leverage new technologies to gain a competitive edge. We also offer application design and development; and business process outsourcing on a global scale, thereby contributing to our customers' growth strategies.

Face Telecom Issues - Head On

Satyam, with its objective of offering end-to-end IT solutions, has successfully catered to the demand-pull as well as the technology-push in the Telecom Industry. With a track record of over 5000 person-years, we have delivered solutions to Wireline & Wireless Operators, Satellite Companies, Internet Service Providers, Software Product Vendors and Equipment Manufacturers, globally.

Satyam has over 25 major telecom service providers as customers, across North America, Europe, Asia Pacific, Middle East and Africa. Satyam has been offering solutions to the telecom industry for over a decade in partnership with several technology companies.

Satyam's Telecom Practice has evolved over the years, from providing billing and customer care product implementations to offering the complete range of solutions including Business and IT Consulting, System Integration, Design, Development, Deployment, Maintenance and Support. Satyam's strategic solutions help service providers to reduce Opex and Capex, and provide opportunities for revenue-enhancement, thus maximizing their ROI. .

To know more about our Offerings/ Competencies, click on the respective section on the diagram

Data Migration, at a high level, involves loading data into new OSS systems or moving it from one system to another. Migration impacts the service provider OSS environment with significant data entry and data synchronization issues. Data loads into new systems or migration from existing systems needs to be well planned and executed in order to maintain integrity of operations. A data migration effort can only be successful if there is a thorough understanding of the service provider's OSS architecture and operational processes, along with expertise in database management and data migration tools.

Satyam has the skills, resources and leadership to help communications service providers with the daunting task of managing complex data migrations in a multi-technology systems environment. We have vast experience in data migration tools, including workflow tools and processes, where precise sequencing over multiple systems is required. Our team has of consultants have managed data migration from legacy to strategic OSS systems for communication service providers all over the world.

Communication service providers are now turning to Commercial Off The Shelf (COTS) application solutions for requirements that were previously met by in-house software development projects. An OSS architecture backed up by COTS-based systems gives service providers the agility to rapidly launch new products and services, while at the same time reducing system development and maintenance costs. However, COTS implementations throw up their own challenges, such as integration of COTS products with the existing multi-vendor systems estates, discovery of the right products to meet technical requirements, and managing maintenance and support of a diverse set of products and technologies.

Satyam can help you to implement COTS-based solutions quickly and in a cost-effective manner, using a robust system integration methodology. Our team of consultants understands the complex business processes that operate within service provider environments, and are experienced in implementing and customizing industry leading COTS products. Satyam also has a Testing Service Lab with an extensive inventory of COTS products and networking components, which enables us to carry out quick functionality assessments for new products and test the interoperability of products from multiple vendors.

Our alliances with leading vendors such as Siebel, PeopleSoft, Oracle CRM, Visionael, Portal and BSCS enable us to deliver best-in-class solutions to communications service providers.

Satyam's COTS Implementation Offerings:

• Product/Technology Assessment
• Industry Standard SI Framework
• Vendor Management
• Prototyping and Piloting third-party products
• Product Customization
• Data Migration from legacy applications to COTS products

Communication service providers frequently have a large number of applications deployed with limited interoperability and inter-application communication capability, making it difficult to leverage them to add new business value. Effective systems integration can address those challenges by providing new interfaces to hard-to-extend applications and by enabling existing applications not only to interoperate, but also to be orchestrated through new business logic and process rules.

Satyam has expertise in the integration of enterprise and business-to-business applications, which run on disparate platforms. Satyam has developed an industry standard integration framework - SPEED - to minimize integration and deployment costs and unlock the hidden value in business-critical applications. We have alliances with best of breed leading Enterprise Application Integration providers such as webMethods, IBM MQ, Vitria, SeeBeyond, Iona, Tibco, Mercator, etc.

Satyam's System Integration Offerings:

• Infrastructure Assessment and Strategy Consulting
• Industry Standard SI Framework
• Vendor Management
• COTS Products Customization and Implementation
• Legacy to Web Migration
• Business Process Re-Engineering
• Onsite-Offshore Integration Development Model
• Maintenance and Support of EAI Applications
• Data Migration from Legacy to Next Generation Systems

Managed Services
Satyam's Managed IT Services Group (MITS) aims at providing enterprise infrastructure solutions through rightsizing technology, aligned with business needs and management goals.

We address customer concerns and challenges at each layer within an enterprise's IT stack, including Desktops Servers, Networks, Security, etc. and deliver service offerings most suited to specific requirements, keeping the organization-wide context in consideration. Our modular approach allows us to tailor our services precisely to your long-term needs - so you can take advantage of as many, or as few, of our services as you need to achieve your business goals. Our end-to-end service offering, right from Consulting / Design to Deploy / Manage, help you achieve your business objectives through the entire lifecycle of your IT infrastructure. These services are brought to you with a right mix of offshore / onsite / onsite delivery methodologies to achieve your business objectives.

To know more, visit http://www.satyam.com/solutions/s_tmits.html

Consulting
In today's competitive environment, there is an immediate need to align IT investments with business priorities, and attain full visibility and control over business processes. These requirements cannot be addressed by piece-meal applications, but only through a comprehensive IT strategy for the organization.

Satyam's Telecom Practice has vast experience in working with communications service providers to transform their business processes, and exploit their IT infrastructure for business improvements. We endeavor to improve the competitiveness of our customers, not merely by successful functional deployment of IT, but by addressing the following:

• Strategic Excellence - Using proven principles of casting business strategy, Satyam helps define industry segments, product offerings and the rationale for competitiveness, based on the current core competencies of the company and the competencies it may have to secure.
• Operational Excellence - Satyam helps its customers design and implement new generation business processes using principles of Business Process Redesign, Customer Relationship Management and other best practices like the Tele Management Forum Next Generation OSS. Satyam specializes in building business processes that exploit contemporary and emerging information technologies, including state-of-the-art e-business technologies, rather than merely automate existing legacy processes.
• IT Architecting, Implementation and Maintenance - To support new generation business processes, Satyam undertakes the entire life cycle of IT implementation activities from architecting complex IT systems, to implementing them, and taking care of post-implementation maintenance.
• Change Management - Satyam attaches great importance to the human dimension of the transition associated with the change brought about by Strategic Excellence, Operational Excellence and IT Implementation. Satyam's consulting methodologies incorporate Change Management techniques to ensure successful transition that can be sustained.

Satyam's Range of Services

• Strategy Consulting
• Billing Efficiency Consulting
• Design of OSS/BSS Architecture
• Security Audit of BSS/OSS Applications
• Business Process Integration
• OSS Health Checks
• Solutions Delivery by Domain Experts and Product Specialists

Billing Solutions
Telecom service providers are now shifting from being network-centric organizations to customer-centric organizations. World-class billing systems are a pre-requisite for service providers to be close to their customers and remain competitive. The scope of billing systems has expanded from production of timely and accurate bills, to include customer payments and collections, customer inquiries about bills, billing problems resolution, and support for pre-paid and post-paid services.

Satyam is a market leader in the design, development and implementation of billing solutions for telecom service providers. The range of offerings includes billing systems efficiency and health checks, short-term and long-term billing strategy consulting, vendor selection and validation and systems integration. From application development, implementation, systems integration, production support to providing managed operation services, Satyam provides end-to-end solutions to the billing requirements of service providers.

Our alliances with leading vendors such as Siebel, PeopleSoft, Oracle CRM, Portal and BSCS enable us to deliver best-in-class solutions for communications service providers.

Customer Care Solutions
Service providers have recognized that they must make customer service and responsiveness to customer needs a top priority. The next generation of OSS systems is designed with the customer at the center of key processes of Fulfillment, Assurance and Billing. This demands a high level of integration and inter-working between customer-care systems and network-facing systems. A customer-aware OSS is seen as a key enabler for improving customer retention and loyalty.

Satyam has wide experience in providing customer care solutions for communications service providers. Our range of experience spans computer telephony integration (CTI), interactive voice response (IVR), decision support systems, customization and implementation of CRM packages and business processes re-engineering.

Our alliances with leading vendors such as Siebel, PeopleSoft, Oracle CRM, Portal and BSCS enable us to deliver best-in-class solutions for communications service providers.

Helpdesk Management
High quality customer service and support is a major factor in customer satisfaction. telecom service providers tend to have complex customer service and support processes that involve multiple departments as well as multiple groups within departments. The need of the hour is for effective Helpdesk Management solutions to manage the cost and complexity of customer service processes.

Satyam has successfully executed several projects in the areas of contact center, helpdesk and customer support services. These projects range from small, pilot projects to large implementation projects, covering all aspects of requirement analysis, business mapping, software design and development, customization, systems integration, software testing and support services.

Our alliances with leading vendors such as Siebel, PeopleSoft, Oracle CRM, Portal and BSCS enable us to deliver best-in-class solutions for communications service providers.

Legacy Systems Development and Maintenance

• Improve application ROI, while out-maneuvering the competition
  In today's global, internet-enabled economy, change impacts your business at the speed of light. Blink and you're already behind, not only your projections, but also your competition. Satyam helps enterprises pass their cost efficiencies directly through to the bottom line by enhancing the real-time performance of their critical applications.
• What Satyam can do for you
• Optimize ROI from new, aging, and legacy application systems
• Increase your ability to compete globally by integrating and internet-enabling your applications
• Improve your response to customer needs by keeping critical enterprise software up-to-date
• Speed the pace of technological change within your organization, while minimizing costs
• Recapture the business logic inherent in legacy applications
• Satyam's Range of Services
• Maintaining and enhancing enterprise-critical applications
• Increasing performance of legacy applications
• Web-enabling processes for increased visibility and usability
• Creating streamlined, end-to-end, virtual business processes
• Developing new, customized applications engineered for a perfect fit
• Integrating new, re-engineered, reconfigured legacy systems
• Redeploying a smoothly functioning body of enterprise applications
• Set the Standards for Competitiveness
  When enterprises revolutionize the integration and management of applications they need to ensure a seamless collaboration with customers, partners and suppliers. Satyam's structured methodologies and virtual development techniques ensure that software innovations are quickly, smoothly and fully integrated. Satyam helps improve efficiencies of virtual commerce, reduce costs, efficiently focus resources on core competencies, optimize operations, and facilitate expansion and organizational integration.

Satyam helps enterprises achieve this by working with them to develop, maintain, and manage their enterprise's application systems.

NGOSS
NGOSS is a comprehensive, integrated framework for developing and deploying operational and business support systems. Consultants at Satyam understand the NGOSS Framework and can help you in defining your business process, designing an OSS Solution, keeping NGOSS guidelines in view. Satyam also offers an NGOSS Compliance Solution, which would help you in evaluating your existing OSS system based on NGOSS, gap analysis; and evaluate the products from different vendors for NGOSS Compliance.

Compliance Catalog is the repository of all the products and solutions, which have been tested for NGOSS. Compliance Catalog provides the user with the capability to search for the Compliance Products based on Compliance Principles and Compliance Areas.

Service Fulfillment and Activation
In today's competitive scenario, service providers are looking for OSS solutions that allow them to rapidly deliver new products and services. There is also a real pressure to drive down the high cost and complexity of service provisioning on multi-technology, multi-vendor network infrastructure backbones. A flexible and configurable service fulfillment solution can enable service providers to reduce capital and operational expenditure by optimizing the service delivery process, increasing automation and reducing exception scenarios, which require costly manual intervention.

Satyam has high level of expertise in developing and implementing service fulfillment and activation solutions for wireless and wireline service providers. Our range of solutions cover the key areas of service fulfillment and activation, including service creation, order management, flow through provisioning, work order creation, network element assignment, and configuration. We have worked with service providers all over the world to develop solutions to give complete control of the over the service delivery process and achieve significant reductions in the cost of provisioning.

Our alliances with leading vendors such as Jacobs Rimmell, Visionael, Arcana Networks, ILOG, enable us to deliver best-in-class solutions to communications service providers.

Service Assurance
Service providers are increasingly emphasizing the quality and reliability of their networks as a means to differentiate their services from those of competitors. Retaining customers now depends on monitoring and maintaining the network for the highest quality of service possible. Any network outage or degradation in service can have serious adverse consequences to the service providers' business. Effective service assurance is therefore a key factor in keeping customer satisfaction levels high and ensuring long term operational success.

Satyam has designed, developed and deployed service assurance solutions for major wireless and wire line service providers. Our solutions cover all the major aspects of service assurance, namely fault management, performance monitoring, service management and service test and measurement. Our solutions exploit the strength of industry standard hardware and software components, data communication and telephony interfaces.

Network Management
Service providers have to meet customer needs for rapid deployment of new services and meeting stringent QoS requirements. Network Management Systems manage the functions and capabilities of the network elements and traffic between network elements. They provide the solid foundation required for service providers to deploy cost-effective OSS solutions in a network consisting of multi-technology and multi-vendor elements.

Satyam has rich experience in Network Management solutions, covering both wireless and wireline networks. We have a thorough knowledge of the various vendor products, technologies, system integration processes and key interfaces involved in network management solutions for communications service providers. We have designed and deployed integrated network management solutions for leading service providers in Europe and Asia-Pacific.

Our alliances with leading vendors such as Jacobs Rimmell, Visionael, Arcana Networks, ILOG, enable us to deliver best-in-class solutions to communications service providers.

Inventory Management
Inventory Management solutions allow service providers to manage network resources through their entire lifecycle. A comprehensive network inventory can help service providers to reduce stranded assets and revenue leakage. Inventory Management systems form a key element of the service fulfillment and services assurance processes. They provide the information base to facilitate flow-through provisioning and integrated fault management.

Satyam has wide experience in delivering carrier class solutions to manage the inventory for multi-technology and multi-vendor networks, for wireless and wireline service providers. We have developed and implemented solutions to manage physical and logical inventory across bandwidth technologies such as SDH, PDH and DWDM, and packet data domains such as ATM, Gigabit Ethernet, IP and MPLS.

Our alliances with leading vendors such as Jacobs Rimmell, Visionael, Arcana Networks, ILOG, enable us to deliver best-in-class solutions to communications service providers.